NextGen Healthcare

Comprehensive, great for specialty care.

Steep learning curve for new users.

It has everything we need, but sometimes navigating the system can be challenging, especially for new staff.

Feature-rich, dependable.

Not user-friendly right out of the box.

Nextgen is dependable and packed with features that help streamline workflow, but it takes time to fully explore all its capabilities.

Solid and functional.

Needs a more modern interface.

The functionality is solid, but the design feels outdated compared to newer systems.

Excellent billing features, good reports.

Some features are not intuitive.

We’ve had a positive experience, especially with the billing and reporting features. Ideal for mid-sized practices.

Scalable, flexible.

The cost can increase as you add features.

Nextgen is scalable and flexible, making it a great choice for practices looking to grow.

Customizable and flexible for specialists.

Requires significant training for full utilization.

The software is great for specialty practices with complex workflows. It’s customizable to fit our needs well.

Comprehensive system for specialists.

Takes time to learn.

It has everything we need for our specialty, but the learning curve was steep during the first few months.

Good support, reliable functionality.

Some advanced features are hard to find.

We’ve had a positive experience using Nextgen, especially with their responsive customer support team.

Great customer service.

Interface feels outdated.

The customer support is fantastic, but the interface could use an update to be more modern and user-friendly.

Feature-rich, excellent support.

Steep learning curve for new users.

Nextgen offers a lot of features, but the system can feel overwhelming at times. Once you get used to it, its incredibly powerful.

The software is being constantly updated and bug-fixed. Customer service has drastically improved over the course of time. In most cases, the problem gets resolved by someone who picks up the support calls. Also, there are webinars conducted regularly that are very helpful.

There is an option of issue submission using emails, but the case is immediately closed, once they get back. Lots of emails are needed to make them seriously respond to your queries/problems. Also, if there's something not already integrated into the system, there are little or no ways to request them to add a particular thing.

Lots of good things to it, such as being not really reliant on a specific platform, and can work on practically any browser. Moreover, no specific infrastructure, including hardware and software are needed internally, for the software to work optimally.

The software lags specialty-focused MACRA and Meaningful Use. Also, there is a need for large-scale modification of documenting certain situations.

The software is highly customizable and can be moulded in accordance with the practice needs. The software bundle includes ePrescribe capability, Rosetta, Patient Portal, and MirthConnect. The support staff is extremely friendly and helpful, with resources who have actually worked in clinical environments.

A lot of clicks and buttons needed to scroll through the different modules of the application. Also, the interface is too modern, which is one of the reasons why it caused initial delays,

The A/R functions are something to be praised, for how quickly the vendor reimbursements are done. The implementation process is free of any hiccups, and I haven't witnessed any down-time as yet. Also, each statement can be reviewed before being sent, and the help sheets are very helpful indeed.

Attaching a claim with billing, and asking for employee help to review should be added.

Works whatever of what platform is being utilized, including ChromeOS, macOS, iOS, Android, and other platforms. Moreover, whatever browser is being utilized, the cloud-based application works seamlessly.

Reporting on clinical data isn't great, and searching for specific medical diagnosis is a hard-task.

I am using Nextgen healthcare from a years while working as an IT specialists in other healthcare industry. Overall it is a very good experience.

Sometimes the application speed get slow and system crashes down which caused all the work lost due to timely unsaved

Waste of money, waste of time, waste of all effort to put in this software for patient satisfaction and quality care,

Very very difficult to learn and use. Takes a lot of clicks even for a simplest tasks. Systems frequently crashes which caused a lot of troubleness. It does not communicate with other emrs. And every note take too many time to complete.

I can’t even describe a single good feature for this software. It all contain bunch of errors and clicks to navigate from one report to another.

It is not very user friendly by its user features for the 13 providers. Its lay out is too old and outdated. Even mouse navigation is not promptly move. Every time you have to sign in twice with email and password. It is not use of money that was paid and unfortunately the board who decide to go with this vendor do not use the system. Highly didn’t discourage to go with this vendor.

Very easy to use and navigate from one report to another. Their Equine protozoal myeloencephalitis is quite well designed for providers which reduce a lot of time to extra clicks.

Its patient portal is just terrible. Its required a lot of improvement. Most of sections are very hard to understand and requires a lot of clicks to pull a simple report. If they could make it less complicated and easy to navigate it would be the best thing they could do.

None. There are no pros of this product. It is horrible. I would not recommend NextGen to anyone.

It requires countless clicking to complete the simplest tasks and each note takes excessive time to complete. Moreover, its glitchy, crashes frequently and does not communicate with other EMRs and is very hard to learn.

Schedules appointments and generates medical information.

Nextgen does not provides a good end user experience. It's medical services are satisfactory but is a great tool for dental.

This has helped get things organized and makes it easy to stay on top of any outstanding issues.

I have no issues thus far except for the delays in the start up.

The software owns different aspects which makes it easier for the staff to get their jobs done.

The message tab is helpful but annoying at times when I am trying to do something in a hurry and the message board opens automatically